You may notice that your subscription stack appears as individual products in your subscription portal. This is expected behavior and does not mean your products, pricing, or subscription benefits have changed.
Our subscription system may display stacks as individual items so each product can be managed more easily. This gives you more flexibility to skip, delay, swap, or adjust a specific product without needing to change the entire stack.
For example, if your stack includes multiple products, each item may appear separately in your subscription settings. Your products are still part of your subscription, but they may be shown as separate line items for easier management.
In most cases, your pricing, cadence, and products remain the same unless you make changes directly in your subscription portal.
If something looks incorrect, such as duplicate charges, missing products, incorrect pricing, or an unexpected shipment schedule, please contact our Customer Care team and we’ll be happy to take a closer look.