It's possible that while placing your first subscription order, you may not have set up an account prior to checkout. Not to worry -- you can create an account any time with the same email and contact information that you used on your subscription, and your account and subscription will be joined automatically. Create an account any time here.
It's also possible that there was typo in your email, or that you need to reset your password. You can reset the password for your account any time by clicking on 'Forgot your password?'. You can also sign in to manage your subscriptions with our paswordless login option here.
If the issue persists, please contact us. We're always here and keen to help!